Sapna Korecherla
- Role
- Product Architect at Nationwide
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
Sales & Business DevelopmentView LinkedIn profile
About Sapna Korecherla
I am an innovative and results-driven Contact Center Architect with 24+ years of…
Experience
Product Architect
Jul 2021 — Present
Skills
- Speech Recognition
- Voip
- Customer Experience
- Call Routing
- Architecture
- Telephony
- Unix
- Java Enterprise Edition
- Workforce Management
- Enterprise Architecture
- Sql
- Visio
- Call Centers
- Siebel
- Requirements Gathering
- Disaster Recovery
- Call Logging
- Integration
- Cti
- Call Center
- Software Documentation
- Sdlc
- Xml
- Solution Architecture
- Telecommunications
- Oracle
- Requirements Analysis
- Ivr
- Software Development
- Routing
- Genesys
- IT Strategy
- Software Project Management
- System Deployment
- Business Requirements
- Technical Support
- Business Analysis
- Avaya
- Soa
- Acd
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