Krishanth Sethuraman Karthikeyan
Customer Service Associate @bp
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WORK HISTORY
Customer Service Associate @bp
Freuchie, GB
I consistently deliver exceptional customer service by assisting customers with product enquiries, purchases, and in-store navigation, ensuring a positive and seamless shopping experience. I operate point-of-sale systems with precision, accurately processing transactions and refunds, contributing to operational efficiency and customer satisfaction. I maintain a clean, well-organized, and visually appealing retail environment through effective stock replenishment, rotation, and strict adherence to merchandising standards.I conduct routine safety, cleanliness, and compliance checks across both the shop floor and forecourt, creating a safe, welcoming, and customer-focused environment. I actively support fuel station operations by monitoring forecourt activity and responding proactively to customer needs. By collaborating effectively with team members, I help achieve store targets, streamline inventory management and deliveries, and adapt seamlessly to the fast-paced demands of a dynamic retail environment. Through these efforts, I consistently enhance operational performance while fostering trust, loyalty, and satisfaction among customers
EDUCATION
University of Dundee
Master of Science - MS, Business Analytics and Finance
Ramakrishna Mission Vivekananda College
B. Com, General
ABOUT KRISHANTH SETHURAMAN KARTHIKEYAN
As a postgraduate student pursuing an MSc in Business Analytics and Finance, I am driven by a strong interest in applying analytical techniques to solve complex business and financial problems. My academic background integrates quantitative analysis, financial theory, and strategic decision-making, equipping me with a unique interdisciplinary perspective that bridges data science and corporate finance.My coursework has provided in-depth exposure to a broad range of subjects, including financial modeling, risk management, forecasting, corporate governance, taxation, and data visualization. I have developed a strong command of both financial principles and analytical tools, enabling me to extract actionable insights from data and translate them into meaningful business recommendations.Proficient in a suite of industry-standard tools such as Microsoft Excel, Power BI, Python, R, and SQL, I have applied these skills in academic projects involving interactive dashboards, time-series forecasting, KPI tracking, and financial performance analysis. For example, I have created dynamic Power BI dashboards to visualize business trends and used regression and ARIMA models in R and Python to generate accurate financial forecasts.In addition to my technical and financial capabilities, I have studied key areas such as management accounting, corporate accounting, and international financial reporting standards (IFRS), enabling me to understand and evaluate company performance from both an internal control and external reporting perspective. My understanding of corporate governance and regulatory compliance further strengthens my ability to assess organizations holistically, aligning financial insights with ethical and stakeholder-oriented decision-making.I am particularly interested in roles that lie at the intersection of finance, analytics, and technology—whether in financial consulting, investment analysis, fintech, or business intelligence. I thrive in data-rich environments where I can apply analytical reasoning and financial acumen to help businesses improve performance, identify growth opportunities, and manage risk more effectively.Eager to learn and continuously adapt, I am actively building my professional competencies to keep pace with the evolving demands of the global financial and analytics landscape. My goal is to contribute to innovative, data-led organizations that prioritize insight-driven strategies and long-term value creation.
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