Sunil Jonwal
Senior IT Engineer @Roblox
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WORK HISTORY
Senior IT Engineer @Roblox
Gurugram, IN
EDUCATION
University of Rajasthan
Bachelor's degree
ABOUT SUNIL JONWAL
As a highly experienced Endpoint & MDM Specialist with over 10 years of proven success in a dynamic IT environment, I am passionate about delivering exceptional support experiences to end-users. My expertise spans a wide range of areas, including System Administration, End-user Computing, Technical Support & Troubleshooting, IT Security, Computer Networking, and proficiency across multiple operating systems (Mac/Windows/Linux). I excel at building and maintaining strong relationships with key stakeholders, including Finance, Security, and HR, to proactively address evolving business needs and enhance the overall end-user experience.I specialize in JAMF, Endpoint management, troubleshooting and resolving complex technical issues in a timely and efficient manner. I\'m a lifelong learner and industry-led professional certificates (JAMF Certified Admin/Tech “JAMF-300/200”, Google IT Support Professional etc.) has given me a solid foundation in the services and tools I work with. Apart from the MDM/JAMF, I am also administrating the SaaS based tools such as OKTA, Google Workspace, Zoom, Slack, Office365, Atlassian suite etc. I am passionate about staying updated on the latest technological advancements and possess a strong ability to adapt quickly to new challenges, honed through my experience in fast-paced environments.My unique strength lies in my ability to effectively address customer needs and solve complex technical problems creatively. I maintain a positive and solution-oriented mindset, fostering strong relationships with both customers and colleagues.
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