Skip Masonsmith
Operations Director
- Role
- Director, Property Operations at Evolve
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Skip Masonsmith
Diverse operations, technology, and content management experience while leading large teams (including outsourcing) in fast-growing companies. Known for collaborative approach and adaptability to change and new functions.
Experience
Director, Property Operations
Dec 2022 — Present · Seattle, WA, US
Manage vacation rental owner-facing customer service and support functions that:* Create high performing listing content for vacation rental properties while leveraging AI and outsourced vendor resources* Coordinate property photography leveraging a freelance photographer network and outsourced photo editing that ensures high quality images that drive booking performance* Connect property owners with cleaning and guest contact vendors that drive high guest reviews, repeat booking rates, and high owner satisfaction* Support customer change requests and help owners respond and remediate issues with guest reviews
Education
University of Minnesota-Twin Cities
Bachelor's degree
Skills
- Strategy
- Leadership
- Vendor Management
- Process Improvement
- Sdlc
- Cross-Functional Team Leadership
- Project Management
- Program Management
- Management
- Business Analysis
- Business Intelligence
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