Daniel Skinner
Hello world! Be nice and kind to each other.
- Role
- Applecare Business and Education -senior Support- Tier Ii at Apple
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Daniel Skinner
An accomplished, resourceful and goal-driven professional. Consistently recognized for exemplary business performance through awards such as the AT & T Circle of Excellence award. Certifications - Apple Certified Mac Technician and Apple OSX Server Support.
Experience
Applecare Business and Education -senior Support- Tier Ii
Mar 2019 — Present · Austin, TX, US
Assisted education and enterprise customers via telephone to diagnose and triage problems. with Apple hardware and software products.• Supporting Mobile Device Management of Apple\'s Profile Manager and third-party integration with iOS /macOS hardware and popular MDMs, including JAMF, Meraki, and Mobile Iron.• Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees. • Improved user performance by providing training in hardware and software use.• Monitored repair progress and contacted customers regarding delays or cost increases.• Handled escalated customer issues with tact and diplomacy to restore satisfaction.
Education
Austin Community College
Mass Communications
1999 — 2001
DeKalb High School
HS DIploma, Mass Communication/Media Studies
1984 — 1988
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