Skii A. Burk
Technology Operations Manager @NELSON Worldwide
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WORK HISTORY
Technology Operations Manager @NELSON Worldwide
ABOUT SKII A. BURK
Oversees the IT Service Support team in order to maintain a high level of responsiveness, communication, and professionalism. Responsible for managing the day-to-day operations of the IT Service Support Team and tasks while facilitating excellent customer service for the company through the development and execution of necessary action plans. Responsible for monitoring the IT Service Support Team through standard ITSM metrics, analysis, and reporting to maintain the current level and work to improve customer service delivery. Other specific areas of responsibility include, but are not limited to, procedural documentation, maintenance of technical solutions base,hardware inventory tracking, special projects, service quality, and service metrics. Experienced Administrative Coordinator with a demonstrated history of working in the architecture & planning industry. Skilled in InDesign, Microsoft Programs, Sustainability, Office Administration, and Adobe Photoshop. Strong administrative professional.
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