Ketul Shah
IT Systems Analyst - Euc Noc @Paymentus
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WORK HISTORY
IT Systems Analyst - Euc Noc @Paymentus
Richmond Hill, ON, CA
Provide IT support in a 24/7/365 team environment, with flexibility to cover non-business hour shifts.• Deliver end-user computing (EUC) support, including troubleshooting common hardware and software issues.• Administer and troubleshoot Windows and Mac operating systems, ensuring system reliability and performance.• Diagnose and resolve issues related to desktops, printers, third-party applications, and network connectivity.• Manage and support Zoom accounts, Google Workspace accounts, and user access requests.• Configure and support VPN services to enable secure remote access.• Write and run Bash scripts to automate tasks, streamline troubleshooting, and improve efficiency.• Follow Incident and Change Management practices to ensure smooth operations and minimal business impact.• Track and update all issues in a ticketing system, providing clear and timely communication.• Document processes and procedures to build team knowledge and operational consistency.
EDUCATION
Gujarat Technological University (GTU)
Diploma of Education, Computer Engineering
Gujarat Technological University (GTU)
Bachelor's degree, Computer Science & Engineering
Sheridan College
Information Technologies Support Services, Computer Engineering
Gujarat Technological University (GTU)
Bachelor's degree, Computer Engineering
ABOUT KETUL SHAH
I am a committed and organized IT Support Analyst who places a priority on offering top-notch customer support and making sure that systems are optimally maintained. I\'m dedicated to staying current with best practices and cutting-edge technologies, and I\'m constantly looking for new chances to advance my abilities.
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