Swatantra Kumar Dheeraj
Innovative | Continuous learning | Analytical | Productive | Enjoy the success 👍
- Role
- Manager - Customer Services at CMS Info Systems
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Swatantra Kumar Dheeraj
Strategic and growth-focused Business Leader with 14+ years of experience driving Service…
Experience
Manager - Customer Services
Oct 2020 — Present · Hyderabad, IN
Ensuring the Service delivery as per Service Level Agreement Handing the India leading public and private sector banking and financial services statutory body Liaison with the internal and external customer to fulfillment the customer and business requirement Project planning, execution and rollout. Accordingly takeover for the Annual maintenance Hiring, Training and effective utilization of field engineers Analyzing the technical expertise and accordingly schedule the technical training Review the performance and Annual appraisal and CSAT Scheduled review of the service level and accordingly decide the action as required Coordination with different division like Logistics, Deployment, FSC, Professional Service, Engineering team, Plantteam, Revenue assurance, Technical support to ensure the SLA and continuous improvement Measuring the service delivery quality with using the analytical parameter like CCPD, ETTR, FVR, MTBF, Revisit andRe-trip to ensure the minimum
Education
Bhagalpur careers
Bachelor's degree, science
2000 — 2004
D.E.I Technical College, Agra
Diploma in Engineering, Electronics
2005 — 2008
Sant jevier school, mokama
Schooling
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