Sanjeev Kaushik
Helpdesk Analyst Ii @WorkSafeBC
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WORK HISTORY
Helpdesk Analyst Ii @WorkSafeBC
Richmond, BC, CA
KEY CONTRIBUTIONS:While working along with a team of 10 associates, Provided IT Technical support to around internal employees and over external business customers. TECHNICAL CONTRIBUTIONS:• I provide user accounts support including resetting passwords and enabling accounts in AD. • I provide McAfee Antivirus / Proxy / Agent end user support.• I provide day-to-day support on Outlook, Microsoft Excel, Word, and PowerPoint users.• I provide printer support to end users.• I troubleshoot Operating System issues. • I remediated faults by liaising with in house application development team.• I coordinate activities related to application verification and peripheral readiness in a test lab.• I provide hardware and software support on PC and Laptops.• I managed and provided end user support on BES Server. • I configured iPhones to communicate with Exchange server using Xen Works.• I provide remote user support by using Bomgar Rescue Log me in and SCCM. • I provide VPN support to end users.• I install, troubleshoot and support Adobe Programs.• I provide user support on Polycom A/V conference system.
EDUCATION
Delhi University
BSC, General
Capilano University
Network and System Administration/Administrator
Indian Institute of Technology, Bombay
Electrical Engineering, Electronics, computers and communication
Vancouver Community College (VCC)
Communications, Electronics
SKILLS
ABOUT SANJEEV KAUSHIK
An IT Manager / Project Manager / Microcomputer Consultant / Desktop Support Specialist / Network Support Professional with 19 plus years of experience in a variety of industries. Strengths include a blend of strong technical, people and project management skills. Overall success resulted in increased systems productivity, reliability, prevention from security breaches and a high degree of customer satisfaction. TECHNICAL SKILLSDESKTOP SYSTEMS: • Support over internal users & over external users on Windows 7 & Business apps• Supported a network of over 200 Users on Windows 8.1, Windows 7 & Mac OSX.• Managed trouble tickets effectively using SCSM, iRequest and Trackit ticket tracking systems.SERVERS: • Windows (2008R2 and previous) including (Active Directory), and Mac Servers. • Used Commvault for Backups & Restore.• Provided user administration. Created user friendly documents for FAQs.• Windows SharePoint Services, Citrix Server & Client.• Smartphones / Pocket PCs / Blackberry / iPhones. Deployed MDM agent. • Printers, Fax Machines, and Photocopiers setup and troubleshooting.NETWORK SUPPORT: • Port installation, drop wires, Vlans, managing wireless and wired networks.PROJECT MANAGEMENT:• Managed IT Projects in a timely fashion. Managed product and support vendors.
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