Stephen Kaskade

General Manager @Chicheria Mexican Kitchen

Atlanta, GA, US

Spearheaded the launch of a new restaurant in a bustling mixed-use development, overseeing all aspects of operations, including planning, organizing, training, and leadership-Successfully implemented and upheld restaurant policies, procedures, standards, and training programs, ensuring a high-quality dining experience for all guests-Led a top-performing team of restaurant professionals, fostering a positive and productive work environment to achieve objectives in sales, costs, employee retention, guest service, and satisfaction-Managed and optimized cash handling, budgeting, and expense control, consistently meeting or exceeding financial targets-Directed hiring, training, and performance management processes, ensuring compliance with all relevant regulations and policies-Coordinated restaurant marketing, advertising, and promotional activities to drive sales and customer engagement-Maintained excellent food quality and cleanliness standards, conducting regular inspections and adhering to preventative maintenance programs-Communicated in both English and Spanish, facilitating effective communication in a diverse work environment-Demonstrated resilience and adaptability by working long hours and weekends as required, ensuring seamless operations during peak periods.Key Achievements-Increased sales and profits through exceptional service and product quality management-Successfully managed a dynamic, fast-paced environment, consistently achieving high levels of guest satisfaction-Developed and mentored staff, promoting managerial and professional growth within the team.

The Evergreen State College

Bachelor of Arts - BA, Interdisciplinary Studies

Kennesaw State University - Michael J. Coles College of Business

Master of Business Administration - MBA

Old Dominion University

Master of Arts - MA, History

College for Financial Planning

Chartered Retirement Planning Counselor

Old Dominion University

Bachelor of Arts - BA, History