Karthik Selvaraj

About Karthik Selvaraj

Curious about how technology shapes our world, I thrive on finding creative solutions to…

Experience

1. IT Site Lead

   Netflix

   May 2021 — Present · Mumbai, IN

   Manage On-Site Experience: • Design workflows aligned with Technology team goals and stakeholder demands to enhance end-user experience.•Use data-driven operational judgement to predict business implications.•Work with leadership on forecasting and planning to improve business results.•Work with Networking, Post Facilities, Media Operations, Workplace, Space & Occupancy, and other teams to improve efficiency and problem-solving.• Use user feedback to improve products alongside Domain Specialists and Reliability Engineers.Manage daily operations: • Create and disseminate modifications to SOPs to Support, Reliability, and Engineering teams.•Train and guide MSPs for resource management and quality support.•Collaborate with partner teams to scale solutions using metrics and data to spot patterns.•Create and refine a support model decision-making framework for efficiency and remote capabilities.•Identify proactive support areas to improve end-user experience and simplify assistance. The On-Site Escalation Point:Curate insights and root cause analysis reports to prevent recurrence occurrences.•Responsibly escalate issues to reliability and engineering partners.•Proactively identify and analyse large-scale challenges with cross-functional teams.• Develop processes and documentation for Quality & Assurance and User Help Centre for stakeholder and support team use.•Ensure appropriate work allocation to engage Technology team partners and stakeholders.Build and maintain Tier 0 \"how-to\" and \"self-help\" documentation.Culture, Teamwork, and Collaboration:• Promote company culture and team inclusion.Lead by example to inspire, collaborate, and encourage the team.• Give courageous feedback and engage colleagues with respect and integrity.•Be flexible with work hours to meet corporate demands.• Root Cause Analysis • Documentation and Workflow Design • Issue Resolution and Escalation • Communication and Feedback • Company Culture Promotion

Education

• Annamalai University

  Bachelor of Science (BSc), Information Technology

  2013 — 2016

• IRT Polytechnic College

  Diploma in Electronics Communication Engineering, ECE

  2008 — 2010

Skills

• Iis
• Dns
• Vpn
• Vmware
• Powershell
• Desktop Administration
• Domain Controller
• Sccm
• Network Administration
• Amazon Linux
• Windows Services
• Windows Azure
• IT Service Management
• Fortinet
• Windows Sharepoint Services
• Active Directory
• Windows Server
• Vendor Relationship Management
• Rackspace Cloud
• Amazon Web Services (Aws)
• Servers
• Itil
• Checkpoint Security
• Citrix
• Disaster Recovery
• Microsoft Exchange
• Ticketing Tools
• Technical Support
• Domain Name System (Dns)
• Dynamic Host Configuration Protocol (Dhcp)
• Hyper-V
• Operating Systems
• Ubuntu
• Dhcp
• Python
• Virtualization
• Replication
• Team Management
• Ios
• Powers