Saurabh Kumar
Technology Lead at Infosys | 3× Azure | 3× AWS | 11× GCP | 3× Nutanix | 2x OCI | ITIL | Linux | VMware | SQL | Terraform | CI/CD | Docker | Kubernetes | Python | DevOps | Vcenter | Grafana |ChefAutomation |C| C++ |Joiner
- Role
- Infrastructure Lead at Infosys
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Saurabh Kumar
I\'m Saurabh Kumar, and I\'m deeply passionate about the ever-evolving world of technology…
Experience
Infrastructure Lead
Aug 2024 — Present · Noida, IN
JOB PURPOSE: To perform assign project in adherence to agreed SLA and ITIL delivery and quality standards. Project Name: Cummins Information Technology Geography Covered: EMEA, APAC, AMAS, US,China,India Working On: VxRail,GCP,Cisco,CommVault,Veeam,Nutanix, AZURE, VMware, V-Center, VSphere, HYPER-V, ESXI, HP/DELL/LENOVO/IBM SERVER, ITILKEY RESPONSIBILITIES: 0) Build cluster, Re-image cluster, IPMI Configuration, To understand client requirements and propose solution pertaining to respective area.1) To attend customer call/chats/mails and plan project plan within agreed SLA and To effectively test and execute solutions as per the requirement of the customer2) To maintain high login Efficiency (Availability) for customers, document identified risks, issues, mitigation plans and support in execution of BCP/DR plans. 3) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. 4) To achieve KPI targets, follow defined processes and adhere to ITIL delivery & quality standards,regulatory requirements and company policies. 5) To coordinate with Internal and external stakeholders to ensure effective deliver of client specific solution6) To perform qualitative and/or quantitative analyses to assist in the identification of client issues7) Cloud Disaster Recovery & Replication Services. 8) Development of infrastructure architecture and Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data.9) To ensure knowledge up-gradation and work with new and emerging products/technologies10) To contribute towards white/technical papers/SOP and knowledge base11) To architect | design and develop (through Team) solution for product/project & sustenance delivery and To support as an SME
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