Sophia Wang
Platform Suppport Analyst work for AdTech Industry | DSP | Programmatic｜Digital Marketing ｜ Experienced with Python, SQL, Databricks, HTML, R, Power BI, Tableau, Alteryex
- Role
- Platform Support Analyst at The Trade Desk
- Location
- Ventura, CA, US
- LinkedIn followers
- 500 followers
About Sophia Wang
A passionate Platform Support Analyst work in the Advertising Technology industry. The Trade Desk is an online demand-side platform that provides buying tools for digital media buyers. It enables ad buyers to purchase and manage data-driven digital advertising campaigns using their own teams. Our DSP enables brands and agencies to improve campaign performance by combining AI-led decision-making with access to industry-leading open marketplaces for cross-device audience data, premium inventory, and objective measurement solutions.
Experience
Platform Support Analyst
Mar 2024 — Present · Ventura, CA, US
Troubleshoot HTML, JavaScript, API, XML • Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform • SQL, JIRA • Problem-solving and issue troubleshooting • Issue escalation tracking and response management • Answer, troubleshoot, and resolve technical issues related to the platform • QA Testing and Validation • Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs • Responsible for owning incidents, including escalating to other technical teams • Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones • Provide training and mentoring to new hires •Coordinate in-depth training on support-related tools and processes • Propose and plan process improvements
Education
Pepperdine University
Bachelor's Degree
2012 — 2016
University of California, Irvine - The Paul Merage School of Business
Master of Science - MS
2019 — 2020
The Affiliated High School of Peking University
High School
2009 — 2012
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