Mohan Jeyaraman
Dynamics Crm Developer @Cognizant
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WORK HISTORY
Dynamics Crm Developer @Cognizant
Design, develop, and maintain Microsoft Dynamics 365 CRM solutions, including customization of forms, views, workflows, business rules, and plugins.Build and support system integrations using Power Automate, Azure Logic Apps, REST APIs, and custom connectors.Perform data migration and integration using KingswaySoft and SSIS, ensuring data accuracy and consistency.Collaborate with business analysts and stakeholders to translate business requirements into scalable technical solutions.Troubleshoot issues, optimize performance, and ensure stability of CRM environments.Manage solution deployments, upgrades, and patches, following best practices for security roles and release management.
EDUCATION
Raja College of Engineering, Madurai
Bachelor of Engineering (BEng), Electronics and Communication Engineering
SKILLS
ABOUT MOHAN JEYARAMAN
4+ Years of experience on designing and implementing Salesforce applications. 10+ Years of Total Experience in End to End Software Testing Management, Projects Management, Delivery Management and Products Management. Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company. Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects. Trained many resources internally on Salesforce Classic and Lightning. Expert in customizing and implementing requirements with Validation Rules, Workflows Rules, Process Builder, Approval process, Custom Settings, Custom Labels, Record Types, Assignment/Sharing Rules. Expert on Salesforce Content Management, Knowledge Articles Management, Live Agent, Omni-Channels and Communities. Expert on Salesforce Service cloud with Case Management, Solution Management using Queues, Assignment Rules, Auto Response Rules and Escalation Rules. Experience on Web-to-Lead, Web-to-Case and Email-to-Case. Good in Salesforce CPQ, Billings and Product Bundle management. Having good knowledge on Salesforce development apex language. Having good experience on different types of Sandbox refresh process. Good communication with Global Team Interactions in an inter-cultural environment Ability to work independently as well as in a team context.
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