Scott Vanderkooi

About Scott Vanderkooi

Experienced global business unit leader recognized for leveraging analytics to budget revenue, drive financial performance and process improvement initiatives in B2B and consumer environments. Responsible for a range of core business functions including Salesforce development/integration, revenue forecasting, pricing strategy, data modeling, data architecture, business development, key account management, talent development and supplier negotiations.

Experience

1. Director of Business Operations

   Hilton Grand Vacations

   Sep 2015 — Present · Indianapolis, IN, US

   Reported to VP of Business Operations, to implement data/reporting standards for $2B business unit • Oversaw a cross functional team responsible for creating effective business processes, integrating technology platforms and developing standard operating procedures to leverage technology solutions to achieve operation excellence • Developed budget/forecasting models used in $600MM+ topline revenue budget including weekly/monthly performance dashboard• Lead deployment of Salesforce Chat across multiple business units using Agile methodology• Spearhead Salesforce Sales Cloud pilot program – including data integration, app creation/adoption and management dashboards and reporting• Five years experience managing development and implementation of Salesforce Service Cloud across the enterprise, including app development/adoption, data integration, reporting and results analysis• Oversee reporting and analysis of complex operational and financial performance along with timely and accurate development and distribution of results• Optimized operational productivity and established best practices through the use of people, process and technology to create data-based decision culture• Leveraged call data to identify and refine new service opportunities and strategies across the enterprise• Implemented balanced scorecards to monitor front line performance across multiple business units• Collaborated across business units to identify data/reporting requirements for various departments, customers, vendors and/or governmental agencies• Created, implemented and maintained data governance program, including establishing secure and scalable data warehouse while securing all PII/PCI data• Lead data architecture in Salesforce Sales/Service cloud including API development and implementation

Education

• Butler University

  Master of Business Administration (M.B.A.), Leadership

  2011 — 2014

• Northern Illinois University

  Bachelors, Marketing

Skills

• Business Process Improvement
• Supply Chain Operations
• Forecasting
• Program Management
• Supply Chain Management
• Hospitality
• Strategy
• Analysis
• Cross-Functional Team Leadership
• Marketing Strategy
• Competitive Analysis
• Contract Negotiation
• Leadership Development
• Team Leadership
• Budgeting
• Budgets
• Pricing
• Global Sourcing
• Hotel Management
• Business Development
• Data Analysis
• Problem Solving
• Operations Management
• Strategic Planning
• Revenue Management
• Global Business Development
• Yield Management
• P&L
• Pricing Strategy
• Customer Service
• B2b
• Customer Relations
• Marketing
• Sales
• Inventory Management
• Analytics
• Resorts
• Demand Management
• Process Improvement
• Hospitality Management