Sara Sheridan

Senior Technical Account Manager @Amazon Web Services (AWS)

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Dec 2022 — Present

Senior Technical Account Manager @Amazon Web Services (AWS)

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EDUCATION

2004 — 2006

University of Plymouth

FdSc, Internet Technology in Business

2002 — 2002

St Mary’s University, Twickenham

TESOL Certificate

1999 — 2002

University of Plymouth

BA (Hons), Fine Art

SKILLS

VoipNetworkingInternet Protocol Suite (Tcp/Ip)Windows 7Unified MessagingActive DirectoryXpTeaching English as a Second LanguageVoice Over Ip (Voip)Network SecurityCloud ComputingCisco IosUnity ConnectionTechnical SupportUnity ExpressTroubleshootingUnityCisco Systems ProductsSwitchesCcieUnified CommunicationsTcp/IpSoftware InstallationCisco TechnologiesLinuxRoutingCisco Call ManagerCloud Web Security

ABOUT SARA SHERIDAN

Certified under the CCIE program, I am a trusted advisor for networking and security issues. With over twelve years of technical support experience, I have proven success in escalation, trainer, and mentor roles. Striving to be the advocate for the customer, I take a tenacious and proactive approach to customer success. Favouring a process orientated troubleshooting methodology, I have taken a lead in driving consistency and quality across global support teams.

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