Sapna Jolly

About Sapna Jolly

Detailed oriented professional with 20 years of experience in US Health and Welfare. Experience in planning and overseeing a variety of employee benefits program and handling the projects with Client. Expertise in health, dental, vision, disability, life insurance and FSA plans. Extensive experience in handling complicated projects like annual enrolment, payroll, direct billing and payments, COBRA, annual merit increase, retirement plans, HR Interface, HRIS Reconciliation, life insurance reconciliation and acquisitions. Proficient is using Microsoft products i.e. Word, Excel and PowerPoint- Managing Health and Welfare benefits related queries from New Hire to Retiree, New Born to Death, Mergers and Acquisitions- Lead weekly service reviews. Point of contact for client and vendors- Handling internal or external escalations- Facilitate peer to peer training, training to new hires, experienced benefits administrators, shared services and customer service- Collaborating with customer service to identify call trends and repeat caller trends- Responsible to track the process performance matrix, ensuring we are meeting all the defined SLAs- Proficient is using Microsoft products i.e. Word, Excel and PowerPoint

Experience

1. Benefits Analyst

   Abel Hr Services

   Apr 2025 — Present · Cranbury, NJ, US

   Working on new/migration clients and setting up the health and welfare plans for these clients• Setting up/updating the plans and rates based on the negotiated rates with the client• Updating the system plan set-up/ client level plan set-up• Updating Cost Master based on the negotiated rates• Works on any system/client plans related discrepancies• Administrating the health and welfare benefits for the assigned clients• Dealing with employees of assigned clients and work directly on their benefits related query• Update payroll related adjustments/credits• Works with different vendors directly to set up/ update/ terminate employee benefits• Set up the system for Annual enrolment• Planning for Open Enrollment with different clients

Education

• Indira Gandhi National Open University

  Master of Computer Applications - MCA, Computers

• Indira Gandhi National Open University

  Master of Computer Applications (M.C.A.), Computer Software Engineering

  2007

Skills

• Crm
• Service Delivery
• Call Centers
• Bpo
• Customer Satisfaction
• Training
• Management
• Mis
• Workforce Management
• Offshoring
• Team Management
• Sla
• Vendor Management
• Transition Management
• Outsourcing