Stephanie J. Jackson
Associate Director, Hybrid Programs @Georgia Tech College Of Lifetime Learning
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WORK HISTORY
Associate Director, Hybrid Programs @Georgia Tech College Of Lifetime Learning
Lead a student services team of 5 to deliver onboarding, engagement, and lifecycle operations across five online and hybrid programs; coach talent, set goals, and partner cross‑functionally to improve adoption, engagement, and long‑term learner/customer outcomes.Key Contributions & Impact:• Manage customer success and enablement execution across five complex programs, supporting over 250 customers annually and ensuring consistent, high‑quality delivery across the customer lifecycle.• Build and maintain scalable onboarding and enablement assets (on‑demand program and technology resources), eliminating single‑point knowledge risks, and improving onboarding efficiency.• Lead the day‑to‑day execution and launch of new and existing programs, including an accelerated enterprise cohort launch, delivering all milestones on time and within scope.• Develop and implement program transition workflows between offerings, retaining over 20% of learners and extending customer lifetime value.• Partner with faculty and external stakeholders to secure INCOSE Academic Equivalency approval, enabling 83% of learners to achieve professional certification eligibility.• Execute engagement and retention initiatives, including milestone events and targeted outreach, reaching over 1,200 prospects annually and supporting the largest graduating cohort to date.
EDUCATION
Ohio University
Master's degree - International Development Studies
Howard University
Bachelor of Arts - BA, Political Science
Georgia State University
Master of Science - MS, Instructional Design and Technology
SKILLS
ABOUT STEPHANIE J. JACKSON
Accomplished program management professional with 20 years of experience driving learner-centered initiatives in the higher education and international education sectors. I’ve led scalable learning and development programs supporting hundreds of learners annually, delivering fast-paced, proactive support to ensure academic and professional success. Skilled in managing multiple complex projects from initiation to completion, I work cross-functionally with internal stakeholders to align efforts, streamline operations, and amplify impact.My approach blends strategic thinking with tactical execution—I’m a problem solver who thrives in dynamic environments and excels at shifting between big-picture planning and detail-oriented delivery. I’m energized by opportunities to shape how organizations develop talent and drive engagement, and I’m especially excited about creating inclusive, high-impact learning experiences that prepare individuals and teams for how the world works today.Always exploring ways to apply my program management expertise to learner-centered initiatives that shape the future of learning and work.Specialties:CommunicationLearner SuccessOnboardingProgram and Project ManagementRecruitment and RetentionRelationship BuildingTalent DevelopmentTraining and Curriculum Development
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