Sarah Harper

Experience

1. Senior Product Analyst

   HCA Healthcare

   Jul 2019 — Present · Nashville, TN, US

   Projects, Pilots & Product Releaseso Lead analyst on small to medium project/product releases o Collaborate with engineers on project requirementso Write business specifications and provide detailed documentation of worko Delegate small tasks to junior team members for effective delivery of solutions.o Participates in testing of deliverables for small to medium project/product releases.o Contributes in peer reviews of requirements work completed by team members.o Develops user documentation and manuals, training material, and/or job aids.Support and Maintenance o Provides hands-on expertise to independently resolve service delivery or functionality issues with a product, frequently communicating with end users and vendors escalating items outside of their breadth of knowledge to managers.o Build strong relationships within the department and company, including business owners.o Leads resolution of product related issues submitted by the end userso Ensures solutions meet business user needs.o Independently conduct research for greater understanding.o Mentor junior team members to increase team knowledge and faster resolutions.o Build strong relationships within the department and company, including business owners.

Education

• Georgetown College

  Bachelor's degree, Communication and Media Studies

  2003 — 2007

• Western Governors University

  Master of Business Administration - MBA

  2018 — 2019