Stephen Forsey

About Stephen Forsey

Experienced training specialist and leader who designs and implements innovative solutions to complex problems. Focuses on empowering new Team Members to excel at providing world-class customer experience through efficient and effective onboarding. Leads, motivates, mentors, and inspires high-performing teams to challenge the norm, exceed expectations, and continuously improve. Proven Track record in contact centers, including the VA, Tesla, and leading to reduced time to efficiency, decreased wait times, improved quality, and enhanced customer experience.

Experience

1. Learning & Development Specialist

   AAA Mountain West Group

   Jun 2023 — Present

   Responsible for the knowledge and skill development of programs/materials through the analysis, design, development, implantation, and evaluation world-class programs for the Learning and Development team. Collaborate closely with key business partners to assess learning needs, and to select, design, and build training curriculums based on those needs. Lead project teams, and from time to time assume ongoing program management responsibilities.Maintain elements of the learning management system (LMS) relative to the delivery and closeout of assigned courses. Manage program delivery and design for clients to achieve learning objectives by facilitating adult learning practices and managing the instructional design process.

Education

• Weber State University

  Associate of Science (A.S.), Physical Education Teaching and Coaching

  2006 — 2018

• Weber State University

  Bachelor's degree, Education Professional, Coaching and English

  2019 — 2020

• Bonneville High School

  Diploma, General Studies

  2003 — 2006

Skills

• Teaching
• Coaching
• Motivation
• Highly Detail Oriented
• Communication
• Microsoft Office
• Fun
• Hardwork
• Highly Personable
• Training
• Marketing
• Management
• Microsoft Excel
• Event Planning
• Microsoft Word
• Team Building