S Jeffrey Scott

About S Jeffrey Scott

Customer-focused sales and service leader with 10+ years of experience leading high-performing teams in premium retail, B2B sales, and service-based organizations. I’ve built my career in environments where expectations are high, customers matter deeply, and leadership shows up every day.My background includes leadership roles at Apple, where I led teams in one of the most demanding retail environments and served as a Diversity & Inclusion leader for the Philadelphia market. I’ve driven measurable improvements in revenue, customer experience (NPS), and team engagement through coaching, accountability, and trust-based leadership.Most recently, I work in a service organization where I consistently meet or exceed performance objectives and am recognized as a top performer for execution, reliability, and customer engagement. While not in a formal leadership role today, I lead by example through performance, professionalism, and collaboration.I’m drawn to corporate cultures that emphasize inclusion, diversity, continuous improvement, and meaningful change. I thrive in organizations that invest in people, value different perspectives, and expect leaders to develop talent while delivering results.I’m currently targeting leadership roles in sales, service, customer experience, and premium retail environments.

Experience

1. Horizon Services

   Horizon Services, LLC.

   Dec 2024 — Present · Newark, DE, US

   Customer Service Representative / Sales Leader | December 2025 – Present • Serve as a frontline leader handling high-volume inbound customer interactions across HVAC, plumbing, and electrical services. • Consistently meet or exceed all performance objectives since hire, including quality, conversion, and customer satisfaction metrics. • Act as a sales leader within the customer service organization, driving revenue through consultative conversations, effective needs discovery, and value-based recommendations. • Convert service inquiries into booked appointments and maintenance plans, contributing directly to departmental revenue goals. • Collaborate closely with dispatch and field teams to ensure seamless service delivery and a strong end-to-end customer experience. • Informally coach and support peers on call structure, objection handling, and customer engagement best practices.

Skills

• Public Speaking
• Business Analysis
• Billing
• Strategic Partnerships
• Direct Sales
• Contract Negotiations
• Outlook
• Account Management
• Banking
• Sales Operations
• Customer Retention
• Management Consulting
• Customer Service
• Microsoft Office
• Sales
• Negotiation
• Vendor Relations
• Visio
• Customer Satisfaction
• Training
• New Business Development
• Cross-Functional Team Leadership
• Process Improvement
• Rfp
• Microsoft Excel
• Vendor Management
• Problem Solving
• Business Planning
• Invoicing
• Coaching
• Retail
• B2b
• Customer Relations
• Budgets
• Small Business
• Sales Process
• Sales Support
• Management
• Team Building
• Excel