Stephen James Johnson

About Stephen James Johnson

Stephen James Johnson is a public safety professional, trainer, and speaker with a…

Experience

1. Emergency Communications Center Manager

   Town of Concord, MA

   Nov 2024 — Present · Concord, MA, US

   Directs and oversees the operation of the Emergency Communications Center; standardizes and implements all standard operating procedures and guidelines for the Center; manages the E911 system and coordinates with the State 911 to ensure compliance of standards.•Supervises dispatch personnel; plans, coordinates, assigns and reviews work activities; allocates personnel; provides training and instruction; maintains standards and ensures compliance with operating procedures of Police and Fire departments; ensures adherence to Town personnel policies and practices; acts on employee problems and concerns.•Responsible for the preparation of the annual budget for the Communications Center; monitors and approves expenditures; receives and prepares all bills and purchase orders; approves weekly payroll records including vacation and sick leave; prepares bid specifications and vendor applications for public safety equipment.•Coordinates training of all dispatchers in the proper operation of all public safety communications equipment including radios, the municipal fire alarm system, computer systems, security monitors, municipal alarm systems and others in compliance with recognized standards and practices; ensures that refresher EMD, CPR and other courses and certifications are completed.•Maintains around-the-clock on-call availability to respond to emergencies and answer critical operating questions; ensures emergency coverage of the Emergency Communications Center.•Investigates and responds to inquiries from the general public regarding job performance and delivery of services of the Communications Center.•Serves as a liaison between the Emergency Communications Center and other Town departments, contractual companies and vendors providing services for communications equipment, computer equipment, and operations.•Oversees the Communication Center response to all Police, Fire, EMS radio transmissions, 9-1-1 calls, and department phones.

Education

• Liberty University

  Master of Arts (M.A.), Theological Studies

  2012 — 2014

• University of New Haven

  B.A. Psychology, B.S. Criminal Justice

  2006 — 2010