Sakshi Jadhav
Technical Support Engineer at Qualys
- Role
- Technical Support Engineer - Security Application at Qualys
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer - Security Application
Jul 2021 — Present · Pune, IN
Addressing and resolving issues within specific SLAs, ensuring customer satisfaction.· Troubleshooting various false positive and false negative scenarios in vulnerability management, Cloud Agent, CSAM, and WAS.· Diagnosing and resolving platform-related issues, including scan failures, reporting discrepancies, downtimes, and user access problems.· Performing various scan types for vulnerability detection and response.· Managing high-value clients by delivering prompt, effective solutions to complex issues, ensuring customer satisfaction(CSAT) and retention.· Replicating complex issues in a lab environment for in-depth analysis and investigation.· Assisting engineering and operations teams to investigate and resolve platform or operations issues.· Performing patch qualification-related tasks such as bug fixes and control discrepancy verification.· Analysing log data from platforms and sensors, network packet traces, or HAR files to identify the cause of the issue.· Collaborating with cross-functional teams to resolve issues efficiently and within tight timelines.
Education
Medicaps university
Bachelor of Technology - BTech
2016 — 2020
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