Siyona Shinde

Business Process Lead @Tata Consultancy Services

Mumbai, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Business Process Lead @Tata Consultancy Services

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Thane, IN

Learning & Development professional responsible for designing and delivering training programs aligned with business goals. Experienced in stakeholder coordination, training needs analysis, content development, facilitation, and performance tracking. Skilled in managing end-to-end training lifecycle including onboarding, capability building, and quality improvement initiatives. Focused on driving engagement, knowledge retention, and measurable performance outcomes across teams.

EDUCATION

2011 — 2012

Tilak College of Commerce and Science

Graduate in BMS

2007 — 2008

St Lawrence High School

SSC

2009 — 2010

Tilak College of Commerce and Science

HSC

2023 — 2024

upGrad.com

Digital Marketing

2024 — 2024

upGrad.com

Branding and Communication

SKILLS

MisNegotiationMicrosoft OfficeSalesLead GenerationVendor ManagementRecruitingMarketingCustomer RetentionManagement Information Systems (Mis)Customer ServiceLeadershipMicrosoft WordTeam LeadershipStrategic PlanningMarket ResearchCustomer ExperienceBusiness DevelopmentCustomer SatisfactionTrainingData EntryCustomer Relationship Management (Crm)Business Process Outsourcing (Bpo)Performance ManagementCrmEmployee TrainingMarketing StrategyAccount ManagementTeamworkTeam ManagementMarketing CommunicationsManagementTeam Building

ABOUT SIYONA SHINDE

Digital Marketer | Email Marketing | Social Media Marketing Management | Content marketing | Quality Analyst at Accenture

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Siyona Shinde — Business Process Lead at Tata Consultancy Services in Mumbai, MH, IN | Unifers