Siya Patel

About Siya Patel

Hello my name is Siya Patel. I am currently a Computer Science major at San Jose State University. I am a dedicated and results-driven professional with a passion for providing exceptional customer service and fostering positive experiences. With a strong background in hospitality and team leadership, I excel at managing operations, solving problems, and building relationships. Known for my adaptability, attention to detail, and ability to stay composed under pressure, I thrive in dynamic environments where I can collaborate with others to achieve shared goals. My commitment to excellence, combined with my strong communication and organizational skills, enables me to create welcoming spaces where both guests and team members feel supported and valued.

Experience

1. IT Support Specialist

   Choice Hotels International

   May 2025 — Present

   Provided comprehensive technical support and system maintenance across all hotel operations, ensuring flawless performance of front desk, reservation, and property management systems. Managed network infrastructure, diagnosed and resolved complex hardware and software issues, and led technology upgrades that significantly improved operational efficiency.Partnered closely with vendors and corporate IT teams to address escalated issues quickly and effectively, reducing downtime and maintaining business continuity. Trained staff on new systems and best practices, strengthened data security protocols, and maintained performance dashboards to identify patterns, prevent recurring issues, and drive smarter decision-making.

Education

• San José State University

  Bachelor of Science - BS, Computer Science