Siya Salim
Operations Customer Expert @TP
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WORK HISTORY
Operations Customer Expert @TP
Glasgow, GB
Customer Support: Delivered exceptional customer service by addressing inquiries, resolving issues, and providing information on products and services· Problem Resolution: Handled and resolved customer complaints efficiently, ensuring customer satisfaction and loyalty· Communication Skills: Utilized strong communication skills to interact with customers via phone, email, and chat, ensuring clear and effective communication· Data Management: Accurately recorded customer interactions and transactions in CRM systems, maintaining detailed and up-to-date customer records· Product Knowledge: Demonstrated in-depth knowledge of company products and services to provide accurate information and support to customers· Team Collaboration: Collaborated with team members and other departments to resolve complex issues and improve overall customer experience· Performance Metrics: Consistently met or exceeded performance metrics, including customer satisfaction scores, response times, and issue resolution rates
EDUCATION
Calicut University, Thenhipalem, Malapuram
Bachelor's degree
The University of Huddersfield
Master of Science - MS
ABOUT SIYA SALIM
At teleperformance, my role as a Customer Insight Analyst allows me to harness my Master\'s in Data Analytics from The University of Huddersfield to unearth strategic insights that bolster business decisions. Building on a solid foundation of mathematics and an eye for detail, my analyses contribute significantly to understanding customer behaviors and market trends. Previously, our team at Diseno Architectural Office utilized my data visualization and machine learning skills to optimize building performance and sustainability. We employed advanced statistical techniques to streamline financial processes and drive energy efficiency in design practices, solidifying my reputation as a data analyst committed to innovation and efficiency in the architectural sector.
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