Sixtus Galindo

About Sixtus Galindo

Experienced Tech Support Specialist adept at providing comprehensive technical assistance to users of software products. Proficient in troubleshooting complex technical issues, installing software, patches, and updates, and delivering effective training and coaching to enhance user proficiency. Skilled in utilizing a variety of technical tools and IT resources to diagnose and resolve problems promptly. Excellent communicator, able to convey solutions clearly over the phone and via email, ensuring optimal customer satisfaction. Dedicated to delivering high-quality support and fostering positive client relationships.

Experience

1. Application Support Engineer

   RedSail Technologies

   Feb 2017 — Present · Spartanburg County, SC, US

   DeliveryTrack is a pharmacy delivery program that tracks movement of packages around town; Like UPS, dispatch managers can know the delivery status of all items. This is how I helped make it a great program: Trained new customers on how to best use program. To include: How to add users, activate devices, read reports, track items in User Interface, create stops, create routes, account for driver activities.Implemented and supported software programs and technologies.Resolved customer technical issues in a professional manner. Completed 60 trouble tickets per month. Installed complete DeliveryTrack system for two new clients.Worked with Account Managers to complete the following tasks: Participated in conference calls with internal IT staff. Built and deployed servers - Windows Server 2012 R2. Configured interface(s) with other pharmacy software. Troubleshot connectivity issues using ping, ipconfig, port checkerOther tasking and accomplishments: Assisted customers with downloading, installing, configuring apps on Android device.Installed Microsoft SQL Management Studio Ran SQL queries searching for items of concern. Edited/Updated database. Ran scripts, restart, run jobs, back up and migrate SQL database.Took notes and kept log on activities, problems and solutions.Upgraded DeliveryTrack software program from versions 5.0, 5.4, 5.6 to 5.7. Viewed logs for errors, exceptions, networking, OutofMemory exceptions and problems.License management- Tracking and management of customer licenses. Ensured company was getting paid for licenses used. IT technologies used: Remote Desktop Protocol, VPN, Virtual Box, Screen Connect and TeamViewer remote support software, BareTail and BareGrep for viewing logs, WinDirStat hard drive management tool, Microsoft Dynamics CRM ticketing system. See DeliveryTrack testimonials for more information.

Education

• Central Washington University

  Bachelor of Applied Science- Information Technology and Administrative Management

  2014 — 2016

• Everett Community College

  Associates in Applied Science Degree, Computer Information Systems-High Distinction

  2011 — 2014