Sivaroopan Sivakumar

About Sivaroopan Sivakumar

My professional journey has centered on leading cross-functional teams to deliver durable customer and business outcomes, including building and scaling revenue from 0 → 1 and beyond. My career has been shaped by continuous learning and the opportunity to lead alongside exceptional people. I’ve had the privilege of creating meaningful impact for customers across the spectrum - from SMEs to Fortune 500 organizations.I’ve led and partnered with teams across Product, Engineering, Support, Customer Success, Sales, and Professional Services, and I’m most energized at the intersection of people, product, and customer outcomes. I bring a systems-thinking approach to decision-making; connecting people, product, and customer needs to drive execution, resilience, and long-term value creation. The more I learn, the more I realize how much there is still to learn, and that’s what keeps me moving forward. Onward!

Experience

1. Director of Customer Success

   Everstage

   Feb 2024 — Present · Chennai, IN

   Leading Customer Success for the most strategic enterprise accounts, driving long-term value and customer satisfaction.• Champion customer advocacy, ensuring client needs are prioritized and met at every stage of the partnership.• Manage complex enterprise stakeholder relationships, aligning Everstage’s solutions with client business goals.• Enable revenue growth by identifying upsell opportunities and delivering tailored success strategies.Proactively address customer challenges, ensuring retention and long-term business outcomes.

Education

• UC Irvine

  Master's, Chemical Engineering

  2011 — 2013

• Sri Venkateswara College of Engineering

  B.Tech, Chemical Engineering

  2006 — 2010

Skills

• Google Analytics
• E-Commerce
• Chemical Engineering
• Negotiation
• Operations Management
• Supply Chain Management
• Microsoft Office
• Sales
• Product Management
• Application Management Services
• E-Commerce Optimization
• Teamwork
• Customer Relationship Management (Crm)
• Team Management
• Data Analysis
• Supplier Negotiation
• Management
• Microsoft Excel
• Process Engineering
• Business Analysis
• Project Planning
• Leadership
• Software as a Service (Saas)
• Business Development
• Ms Office Suite
• Digital Marketing
• Vendor Management
• Writing
• Procurement
• Labview
• Requirements Analysis
• Microsoft Powerpoint
• Matlab
• Marketing
• Solution-Oriented Selling
• Project Management
• Salesforce.com
• • Catalog Content and Marketplace Content Writing
• Analytics
• Scanning Electron Microscopy