Sivaraman Sampathkumar

About Sivaraman Sampathkumar

Be a changing agent & transition personality between business and technology with state…

Experience

1. Director

   Cognizant

   Feb 2008 — Present · Chennai, IN

   Domain/Practice : Life Sciences.Role : Service Delivery Head Duration : Feb 2008 - Oct 2014Domain/Practice : Media & Entertainment.Role : Service Delivery Head Duration : Nov 2014 - Till Date Responsibilities – Service Delivery - Practice Responsible for entire Service delivery management for the US, UK, Europe & APAC region. Issue & Escalation management Participation & providing necessary thought leadership Responsible for proactively managing costs to achieve & exceed Top Line, Bottom Line targets Implementation of Managed service model.Responsibilities – Service Delivery Head Accountable for Service performance through definition and management of SLA’s and KPI\'s Participate and provide updates during Governance review meeting Drive innovation and transformation conversations with the Customer Establish SMO with appropriate Roles, Skills and Operational processes required for Delivery Establish Application Onboarding Process and Estimation methodology for new Service Enable Service Catalog assessment and establish onboarding Responsible for governing Service Improvement initiatives & drive innovation campaignsResponsibilities – Transition Director Due Diligence on application’s scope and activities to be covered as a part of support. Understanding the current Service Level Agreement, Contractual Commitments & Tracking Providing Guidelines to efficiently complete critical transitions Handling and Managing the Risks and Issues for Transition of the engagement. Leading and driving the different Phases of Application Transition viz, Execution & Planning, Knowledge Acquisition, Shadow Share & Lead Transition Governance & Reporting

Skills

• Etl
• Oracle
• Managed Services
• Solution Architecture
• Requirements Gathering
• Program Management
• Account Management
• Team Management
• Business Analysis
• Itil Certified
• Vendor Management
• Sql
• Integration
• Pl/Sql
• Itil
• Service Transformation
• IT Strategy
• IT Service Delivery
• Itil Implementation
• Project Management
• Business Intelligence
• Service Improvement
• Oracle Database Administration
• Global Delivery
• Service Delivery Management
• Service Delivery
• Software Development Life Cycle (Sdlc)
• Project Implementation
• Itil Process
• Sdlc
• Requirements Analysis
• Software Project Management
• Management
• Data Migration
• Microsoft Office
• Databases
• Data Warehousing
• Transition Management