Sivani Jayanth

Customer Service Associate @Tech Mahindra

NB, CA

Deliver customer service and technical support via phone, chat, and email for Rogers and Fido.• Resolve billing, account, service setup, and hardware/software inquiries.• Support internet, TV, and home phone services; troubleshoot technical issues per policy.• Use CRM Maestro to manage accounts, process upgrades, data plans, remove SOC codes, and create service tickets.• Track interactions, log issues, escalate cases, and ensure accurate documentation.• Collaborate across departments to resolve CX queries and maintain customer satisfaction.• Retain customers through value-driven conversations and upsell relevant services.• Follow standardized procedures and contribute to operational tasks as needed.