Sivani Jain
Problem Manager @GHX
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WORK HISTORY
Problem Manager @GHX
Hyderabad, IN
EDUCATION
Alliance University
Master of Business Administration (MBA), Finance
GITAM Deemed University
Bachelors in Business Management
Dallas Baptist University
Master of Science in Information Technology and Management
ABOUT SIVANI JAIN
Experienced and versatile professional with a proven track record in business analysis, technical application support, and solution consultancy across diverse industries. Known for adeptly aligning technology solutions with organizational objectives to drive efficiency, productivity, and client satisfaction. Adept at developing comprehensive requirements, implementing innovative solutions, and facilitating seamless transitions. Excels in fostering cross-functional collaboration and providing exceptional customer service. Seeking opportunities to leverage expertise in enhancing operational processes and driving business success.As a Business Analyst, excelled in preparing comprehensive requirement documents, facilitating stakeholder alignment, and enhancing operational efficiency through process automation. Led training initiatives for P21 implementation, ensuring smooth adoption by end-users. Proactively identified optimal software solutions through brainstorming sessions, demonstrating a keen eye for innovation and problem-solving.As a Technical Application Specialist, provided tailored consulting services for over 80 cases, ensuring successful implementations and client satisfaction. Played a pivotal role in troubleshooting technical issues and optimizing enterprise applications for optimal functionality. Proactively identified areas for improvement and implemented initiatives to enhance client satisfaction and project visibility.As a Solution Consultant, spearheaded the seamless transition of a business unit from the US market to India, demonstrating exceptional project management and leadership skills. Managed customer relationships, streamlined product delivery processes, and conducted technical training sessions to enhance customer satisfaction and sales performance. Fostered cross-functional collaboration and synergy among global teams, resulting in improved productivity and teamwork effectiveness.As an Internal Process Auditor: Conducted specialized audits and fraud investigations, ensuring compliance and risk mitigation. Monitored daily operations and implemented process improvements to enhance efficiency.
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