Sivakumar D
Site Reliability Engineer | 6.5 Yrs | Kubernetes · Prometheus · Grafana · AWS · Ansible | SLO/SLI · Error Budgets · Incident Management | 99.9% Uptime | Python · Terraform
- Role
- Senior Product Support Specialist at NielsenIQ
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sivakumar D
I keep mission-critical systems running and I build the systems that keep themselves running. With 6+ years of L1-L3 production and application support across telecom, SaaS, and enterprise environments, I\'ve owned reliability for platforms serving users across 350+ Linux servers. My work sits at the intersection of deep operational experience and an engineering-first mindset which is exactly where the best SRE work happens. At Infosys, I currently lead production reliability using Prometheus, Grafana, and Nagios - reducing false-positive alerts by 40% and recurring incidents by 25% through dashboarding, RCA discipline, and automation. At NielsenIQ, I cut MTTR by 30%, drove SLA compliance to 95%, and improved CSAT by 20% by bringing structured triage, SQL-driven log analysis, and ETL monitoring discipline to a SaaS analytics platform. What I bring to every environment: Observability-first thinking: I build dashboards and alerting systems that catch problems before users do Toil elimination: I automate repetitive ops work (patching, health checks, CRON, runbooks) using Python, Shell, and Ansible - SLO/SLA ownership: I treat uptime targets as engineering problems, not just operational goals Incident mastery: structured RCA, permanent fixes, and post-mortems that prevent recurrence Tools I work with daily: Linux · SQL · Python · Shell · Ansible · Prometheus · Grafana · Nagios · Airflow · Control-M · AWS · Azure · ServiceNow · Jira · Kafka Currently deepening expertise in: Kubernetes, Terraform, CI/CD pipelines, and distributed systems reliability Open to roles in: Application Support · Production Support · Site Reliability Engineering · Platform Engineering
Experience
Senior Product Support Specialist
Apr 2024 — Present · Chennai, IN
Education
Arignar Anna Govt.Arts College,Cheyyar-602 407
Bachelor of computer Applications (BCA), Computer Programming
Sa Engineering College
Computer Programming, Master of Computer Applications
2016 — 2018
S.S HR secondary school, Arni
H.SC, Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.