Sivakumar N

About Sivakumar N

A Dynamic Global IT professional with distinguished track record of delivering results and business values through business transformation, and operation excellence for over 19 years. Demonstrated success through efficient and optimum use of skills. Well-organized result oriented individual with proven ability to implement standards, procedures and processes that improves business functionality. Exceptional communicator, focused on building strong customer and business relationship. Seasoned and proactive business leader, managing global teams with focus on Customer Support, Business Transformation, Off-shoring, specialized in contact centers, CRM operations, Process re-engineering and Business contingency.KEY COMPETENCIESProject Management – Creating Center of Excellence – Organization building – Vendor Management – Infrastructure admin and logistics – Team building & mentoring – Change Management – Strategic Planning and Assessment – Relationship Management – Situational Leadership – Customer Management – Business development – Manage Global teams.KEY RECOGNITIONS & ASSOCIATIONS• Recognized for “Making a Difference in FY15” for implementing No Customer Left Behind program.• Received Q2 FY15 PC Quality award for exceeding sNPS Target.• Led multiple programs for GBU and Country teams contributing to more than USD 1M savings, from CT validation; CHD and DOA teams• Successfully led and Implemented Call director Project and reduce overall volumes by 22% for India.• Received “Best Effort” Award from country team for Q4 FY14.• Recognized as Best Performing Manager across the site in 2008.

Experience

1. Delivery Assurance Manager

   HP

   Oct 2020 — Present

Education

• Madurai Kamaraj University

  Master of Business Administration (M.B.A.), Human Resource Management

  2016

• University of Madras

  B.E, Electronics and Communication

  1991 — 1995

Skills

• Process Improvement
• Management
• Business Development
• Project Delivery
• Vendor Management
• Customer Relationship Management (Crm)
• Cloud Computing
• Process Management
• Leadership
• Project Management
• Business Intelligence
• Service Delivery Management
• Business Process Improvement
• Performance Management
• Crm
• Itil
• IT Operations Management
• Customer Satisfaction
• Team Management
• Channel Partners
• IT Service Delivery
• IT Service Management
• Team Leadership
• Outsourcing
• Operations Management
• Cost Management
• Service Delivery
• Business Analysis
• Global Delivery
• Service-Level Agreements (Sla)
• Program Management
• Business Strategy
• Strategy
• Sla
• Key Account Management