Arun Kiran Siiva

Role: Customer Experience Leader at ACT FIBERNET
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Arun Kiran Siiva

I have cultivated a robust environment for CX, Sales, revenue growth and customer…

Experience

Customer Experience Leader
ACT FIBERNET
Dec 2014 — Present · Hyderabad, IN
Operations Management, Collections and Retention, Revenue Generation, Inside Sales & Retentions Management, Churn Management, Customer Service Management ( End to End ), Service Delivery Management, Quality & Process Improvement, Lead Generation, Customer life cycle, Upgrade, Lead Generation, Tele Sales, Strategic Planning, Analytic reasoning, Risk Management, Budget Management, Financial managementStrong customer service/relationship management experience (Customer) Strong leadership and decision-making skills (People) Strong analytical skills (Strategy, Financials) Strong track record in driving revenue opportunities (Strategy, Financials)

Education

Periyar University
Bachelor of Commerce (B.Com.), Business/Commerce, General
2006 — 2009
O.P. Jindal Global University (JGU)
Master of Business Administration - MBA, Digital Finance

Skills

Six Sigma
Quality Management
Outsourcing
Screening
Training Delivery
Call Center
Human Resources
Customer Service
Talent Acquisition
Business Process
Management
Service Delivery
Business Analysis
Recruiting
Recruitment Advertising
Leadership
Operations Management
Sla
Process Improvement
Management Information Systems (Mis)
Quality Assurance
Bpo
Human
Training
Customer Satisfaction
Microsoft Excel
Mis
Employee Engagement
Call Centers
Business Development
Employee Relations
Telecommunications
Team Management
Transition Management

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@actcorp.in
Personal email
•••••@•••••.com
Direct dial
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Current company

ACT FIBERNET

Software Development · 5.9K employees · Bangalore, Karnataka, India

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000. Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail. We are one of the country’s most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes: Fibernet (Internet over Fiber Optics) Digital TV HDTV We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry a vast amount of information at speeds up to 1 Gbps. We’re currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country. Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail. We are backed by True North (Formerly known as India Value Fund Advisors), a premier private equity investment fund and TA associates, a Global Growth private equity firm with over $17 billion of invested capital. In the past, True North has supported many successful ventures like Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday, and TTK Healthcare, among others. TA's investments in India include several successful companies like Billdesk, Dr Lal's Pathlabs, Fractal Analytics, Micromax, Rategain and Tega Ind. We’ve always believed in giving our customers the very best, and our vision is for every Indian home to have access to world class internet services.

actcorp.in

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About Arun Kiran Siiva

Experience

Customer Experience Leader

Education

Periyar University

O.P. Jindal Global University (JGU)

Skills

Find verified contacts for anyone on LinkedIn