Siva Velpula
Cloud Infrastructure Engineer | Azure/AWS/GCP Cloud Experienced & Certified | Azure DevOps Certified | IIS Webserver | Powershell | Microsoft Exchange | SCCM | Intune | Office 365 Apps.
- Role
- Cloud Infrastructure Engineer at Sunrun
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Siva Velpula
Full Stack Java Developer with 6+ years of experience building scalable applications…
Experience
Cloud Infrastructure Engineer
Nov 2024 — Present · Dallas, TX, US
Supported Microsoft Azure SSO, ADFS, AD Connect, Azure ADDS, Azure VMs, Office 365, and Exchange.• Migrated users from various versions of On-Prem Exchange to Exchange Online.• Extensive knowledge of Windows OS (10, 11), Windows Server 2016, and Active Directory management.• Provided remote technical support to field technicians and customers nationwide, resolving issues with hardware, software, and network connectivity.• Led critical customer incidents, ensuring timely resolution and effective communication with stakeholders.• Migrated users from various versions of On-Prem Exchange to Exchange Online.• Extensive knowledge of Windows OS (10, 11), Windows Server 2016, and Active Directory management.• Provided remote technical support to field technicians and customers nationwide, resolving issues with hardware, software, and network connectivity.• Led critical customer incidents, ensuring timely resolution and effective communication with stakeholders.• MacAfee Antivirus, Office 365, Active Directory, and Systems Engineering, adhering to ITIL guidelines.• Proficient in delivering IT services and solutions, including Office 365, Exchange On-Prem, messaging & collaboration, Active Directory, and end-user support.• Conducted regular service reviews and audits to ensure MSP compliance with SLAs.• Served as primary liaison between State Farm and MSP for incident and problem management.• Analyzed performance metrics to inform leadership and educate business partners.• Built strong relationships with business partners and facilitated resolution of service provider issues.• Ensured contractual compliance and addressed impediments to service delivery.• Validated SLA adherence and handled exception requests for in-scope products.• Analyzed and consulted with business partners on automation and application inquiries.• Fostered a strong relationship with the MSP to ensure contractual obligations were met.
Education
The University of Texas Permian Basin
Masters, Computer Science
Jawaharlal Nehru Technological University, Kakinada
Bachelor's degree, Information Technology
2015 — 2019
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