Siva Sankar Sadineni
Sr Servicenow Developer @Citi
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WORK HISTORY
Sr Servicenow Developer @Citi
Irving, TX, US
Utilized IT Service Management and Agile methodologies to optimize and implement the• ServiceNow platform for multiple clients.• Managed diverse ITSM and ITOM initiatives related to Incident Management, Problem Management, Change Management, and more.• Performed hands-on ServiceNow configuration for HR modules, including Onboarding, Benefit, Order Guide, and Compensation.• Developed HR solutions such as Catalogs, Templates, Knowledge Management, Service Portals, Case Management, and Integrations.• Led the implementation and configuration of ServiceNow HRSD to streamline HR operations, including onboarding, offboarding, and case management processes• Implemented Service-Now customizations, including Client Scripts, UI Policies, UI Actions, Script Includes, and Business Rules.• Automated various ITSM processes, such as Incident Management, Problem Management, Change Management, and Asset Management.• Designed and configured Service Catalogs, Email Notifications, Data imports/exports, and Reports in ServiceNow.• Implemented ITIL-based processes such as Incident Management, Problem Management, Change Management, and Service Request Fulfillment in ServiceNow, ensuring adherence to ITIL V guidelines.• Developed email templates using HTML and jelly scripting for notifications.• Created Business Rules, Script Includes, Client catalog scripts, and transform maps for CMDB data imports.• Integrated ServiceNow HRSD with third-party HR platforms like Workday and SAP successFactors, ensuring seamless data synchronization and improved employee experience• Created notifications based on user requirements and configured inbound email actions to create incidents or requests.• Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS, JavaScript frameworks.• Implemented Service Catalog, CMS, MID Server, Integrations with LDAP, and other applications external to ServiceNow.
EDUCATION
University College of Engineering Narasaraopet - JNTUK
Bachelor's degree
Rivier University
Master's degree
ABOUT SIVA SANKAR SADINENI
A Senior ServiceNow, professional with IT experience including over 6 years of extensive experience in ServiceNow. • Specialize in IT Service Management (ITSM) software to automate service management process. • ITIL, ServiceNow Administrators, and ServiceNow Developer certified with extensive experience in front and back-end web development, design, layout, and maintenance of websites and databases. • Experienced in ServiceNow platform as Architect, Developer and Administrator. • Focus areas include ITSM, ITAM, ITOM, HR, Integrations, User Interface / User Experience (UI / UX), Service Portal, and streamlining client business processes. • Strong leadership, teamwork, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels. • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, and relational databases. • Strong Portal Experience with experience in scoped application using out of the box functionality; specifically, Angular JS, CSS, and HTML, • Created ITSM Modules- Change Management, Incident Management, Major Incident Management, Customer Service Management, Knowledge Management. • Integrated tools like Azure AD, AWS, CDW, Ansible, SailPoint and IBM Resilient. • Created and configured new Applications in Service-Now and customized the applications using Business Rules, Client Scripts, UI Actions, UI Policies, External Data load using Import Sets and Transform maps using various connector types like JDBC, CSV, XML, etc, as part of new application roll outs of Infrastructure Management. • Experienced in IT Service Management (ITSM) with proficiency in implementing and customizing ServiceNow platform to align with ITIL V3 best practices. • Have ITOM Experience- Created a healthy CMDB (Configuration Management Database) by running discovery using tools like Rapid7. Performed multiple service Mapping. • Hands on experience creating HR Catalog and template, HR knowledge management, HR Service Portal, HR Case management, Employee relation case, HR Profile, HR Integration, HR Administration, HR Dashboards and Reports. • Presented demos on various POC’s and have good interpersonal communication skills. • A strong combination of project management, understanding of implementing technical solutions, excellent communication, and documentation skills.
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