Siva Pusa

SVP, Customer Success @Kore.ai

Orlando, FL, US

Oversaw customer success, delivery, and professional services across Kore.ai’s conversational AI platform, managing $70M+ in ARR across large enterprise accounts in banking, healthcare, telecom, and insurance- Led strategic engagements with Fortune 500 customers, helping them deploy and scale complex AI solutions across mission-critical workflows — including voice bots, agent assist platforms, and large-scale automation programs- Built and managed a cross-functional post-sales organization covering success, onboarding, solution delivery, and enablement — consistently delivering 90%+ retention and 135%+ net revenue retention- Led enterprise programs from proof-of-concept to go-live and expansion, navigating the full customer lifecycle with an emphasis on adoption, measurable value, and long-term resilience- Drove programs to improve CSAT, reduce implementation friction, and industrialize delivery playbooks across verticals- Acted as a bridge between customer pain points and the product roadmap — helping the company scale while staying grounded in real-world needs- Gained a firsthand view into the limitations of traditional QA for AI systems — and saw the growing demand for behavioral assurance across LLM-based and agentic platforms

Osmania University

BE, Electronics & Communication