Siva Pranesh

About Siva Pranesh

Certified Project Management Professional with 13+ years of experience in Competitive Pricing, Trade Compliance, Creative Design Industry and Client Operations. Currently serving as Client Manager at RR Donnelley, managing large cross-functional teams (design + support), driving client experience, revenue growth, and operational excellence for marquee clients. 🧾 Successfully managing revenue, tracking P&L metrics, optimizing revenue per employee, and enhancing profitability. Former Operations Manager and Compliance Manager at Amazon, lead strategic initiatives across India, Japan, Singapore, and Australia marketplaces. Proven track record in Project management, Stakeholder Management, and have driven improvements at scale. 🧩 Passionate about solving complex business problems by combining people with technology. High exposure to client-facing roles, owning end-to-end service delivery, escalation management, and SLAs in a high-volume environment. Have Strong leadership skills, Coached, Mentored, 80+ employees and built high-performance teams; involved in strategic hiring and retention efforts. Fluent in English and Tamil, moderate fluency in Hindi

Experience

1. Client Manager

   RRD

   Apr 2024 — Present · Chennai, IN

   Manage a portfolio of 50+ client accounts with focus on service excellence, stakeholder engagement, and business growth.• Lead transformation projects using Agile and PMP principles, customer journey mapping, process redesign, and CX improvement.• Develop quarterly delivery roadmaps aligning project objectives with customer experience goals.• Leverage performance metrics, dashboards, and KPIs to drive operational decisions and optimize productivity.• Own P&L and project financials, budgeting, forecasting, and optimizing resource allocation to drive profitability.• Overseeing end-to-end Operations for a cross-functional team, ensuring 95%+ SLA compliance and 15% YoY reduction in escalations.• Manage project governance through SOWs, MSAs, and change control, ensuring clarity in scope and accountability.• Rebuild inactive client relationships, pitching new solutions and generating additional revenue streams.• Convert Voice of Customer insights into actionable improvement plans to strengthen client satisfaction and retention.

Education

• Kings Engineering College

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2008 — 2012

• Birla Institute of Technology and Science, Pilani

  Master of Business Administration - MBA, Strategy & Consulting

Skills

• Management
• Retail
• Team Leadership
• Strategy
• E-Commerce
• Process Improvement
• Leadership
• Strategic Planning
• Microsoft Office
• Sales
• Marketing Strategy
• Customer Service
• Analysis
• Product Management
• Microsoft Excel
• Online Marketing
• Team Management
• Business Strategy
• Crm