Siva Murugan

About Siva Murugan

Assistant Manager in Technical Service Department with more than six years of experience in Exhaust and After treatment System(EATS), Electricals and Engines related error codes troubleshooting and field preparedness activities for Medium and Heavy Commercial Vehicles(M & HCV). Specialised in immediate vehicles restoration and providing resolution for the issues which is arrived in field vehicles.Expertise in handling various stakeholders(vendors and dealers)and contributing towards company’s vision and mission.Also a key member in Ashok Leyland’s new initiative “Uptime Solution Centre” started for ensuring immediate vehicle uptime.

Experience

1. Assistant Manager

   Ashok Leyland

   Jun 2023 — Present · Chennai, IN

   Taken charge of newly added EATS systems, aggregates such as Automatic Transmission, Electronic Stability Control, Engine Driven Power Take Off. Actively involved in development and troubleshooting of all the listed.2. Prepared and circulated several communications, SOPs, Checklists and case studies to field team such that equipping them to manage several cases.3. Handled and being a key member for the newly created domain \"The Uptime Solution Center\" of Ashok Leyland.4. Taken charge for development of Uptime Solution Center both in its Technical and Infrastructure capabilities.5. Given technical trainings to around 14 new joiners of USC department and equipped them to handle critical cases.6. Present in a CFT team for reducing major failures in field.7. Being a Single Point of Contact (SPOC) for identifying, flashing and monitoring critical software files in vehicle and validated it\'s effectiveness and efficiency.8. Actively involved in many case studies and demonstrated it\'s learnings to the stakeholders.9. Done around 8 value added projects based on field failures and secured the tangible benefit of at least INR totally.10. Being a guide to a Graduate Engineering Trainee (GET) for a Advanced Problem Solving (APS) project and successfully accomplished the target.

Education

• Sacred Heart Higher Secondary School

  High School Diploma, High School Certificate of Competence Program

• SRM IST Chennai

  Bachelor of Technology - BTech, Electrical and Electronics Engineering

• Central Institute of Technology (Polytechnic)

  Diploma , Electrical, Electronics and Communications Engineering