Siva Kumar Gurrapu
Executive @Star Hospitals
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WORK HISTORY
Executive @Star Hospitals
Hyderabad, IN
Handle patient queries and complaints with empathy and professionalism. • Maintain accurate patient records, registration data, and daily OPD reports. • Collect and analyze patient feedback to enhance service quality and satisfaction. • Assist with OPD billing, payments, and insurance coordination when required. • Ensure adherence to hospital policies, patient safety, and hygiene standards. • Prioritize and guide senior citizens, differently abled, and emergency patients for timely service.
EDUCATION
Aditya Educational Institutions
Bachelor of Business Administration - BBA, Human Resources Management
ABOUT SIVA KUMAR GURRAPU
Dedicated healthcare professional with a background rooted in holistic hospitals, where patient-centric care was the cornerstone of my practice. Transitioning into a dynamic role within the patient care squad at AIG Hospitals,I am actively engaged in enhancing communication channels and fostering meaningful patient interactions.
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