Siva Kumar
Business Operations Analyst | Accenture
- Role
- Business Operations Analyst - Supply Chain, Procurement, Logistics & Finance at Accenture
- Location
- Visakhapatnam, AP, IN
- LinkedIn followers
- 500 followers
About Siva Kumar
Results-driven Senior Consultant with 9 years of experience leading cross-functional…
Experience
Business Operations Analyst - Supply Chain, Procurement, Logistics & Finance
Sep 2024 — Present · IN
Global Business Billing- Escalations and Critical Situations Issue Management • Directed cross-functional teams to deliver seamless customer experiences by aligning operational workflows across supply chain, procurement, and logistics, resulting in a 15% increase in customer satisfaction and retention.• Spearheaded supply chain optimization initiatives that improved order fulfillment rates by 30% and reduced delivery lead times by 20%, enhancing overall service reliability.• Led strategic sourcing and vendor management efforts, securing $25M in annual cost savings while ensuring consistent product quality and availability for key clients.• Oversaw logistics operations across domestic and international markets, reducing freight costs by 18% and improving last-mile delivery performance.• Collaborated with finance teams to align customer billing, payment terms, and budget forecasts, resolving disputes and improving cash flow transparency.• Implemented proactive demand planning and inventory control systems that minimized stockouts and improved customer trust in delivery commitments.• Developed and maintained strong client relationships, acting as a strategic partner to identify operational pain points and deliver tailored solutions.• Utilized CRM and ERP platforms (Salesforce, SAP, Oracle) to track customer metrics, manage escalations, and drive continuous improvement in service delivery.
Education
Andhra University
Bachelor of Science - BSc
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