Siva Kumar

About Siva Kumar

As a Senior Process Specialist with over 7 years of experience in the finance and IT domain, I focus on enhancing operational efficiency, reducing costs, and improving service delivery through innovative process solutions. My experience spans financial systems analysis, automation, and digital transformation particularly in FinTech-driven environments. I thrive in collaborative, fast-paced settings and am passionate about leveraging technology to solve business challenges. I\'m now looking for new opportunities where I can lead impactful process initiatives and contribute to strategic growth in the FinTech space.

Experience

1. Process Delivery Specialist

   IBM

   Mar 2025 — Present · Chennai, IN

   Manage global AR operations – Accounts Receivable, Collections, Dispute & Deduction Resolution across portfolios using SAP S/4HANA, GetPaid, Imagine NextGen, and Dynamics 365. Handle critical accounts – invoice collection, reconciliation, PO updates, offsets, payment research, and credit balance disposition. Drive dashboards, aging reports & analytics with Power BI & Tableau to track AR health, collection performance, and dispute trends. Monitor and manage shared mailboxes / generic email queues (collections, unmatched, disputes) ensuring timely, professional responses to clients and stakeholders. Achieve collections targets & SLAs while mentoring team members, closing training gaps, and building process standards. Collaborate cross-functionally with Sales, Operations, Credit & Finance teams to accelerate issue resolution and enhance customer satisfaction. Lead process improvements (Lean & Six Sigma), streamline backlog management, implement automation for routine tasks, and improve dispute remediation efficiency. Participate in governance calls, cash calls & stakeholder meetings to resolve escalations and maintain strong client relationships. Partner with peers on process improvement projects, handle TAT & accuracy across all tracks, and ensure consistent compliance with SLAs. Handle client queries received through e-mail, ensuring timely closure and accuracy on a regular basis.

Education

• Dhanraj Baid Jain College

  Bachelor of Commerce - BCom, Accounting and Finance

• University of Madras

  Master of Science - MS, Information Technology

  2024