Siva Chitumadugula
Global IT Service Delivery & Cloud Operations | Infrastructure & EUC | ITIL/COBIT | Program/Project Management | Automation & GenAI
- Role
- Principal IT Infrastructure Manager at Pvr America Inc
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Siva Chitumadugula
IT Service Delivery, IT Operations, Cloud & Infrastructure Leader with 21+ years of global experience driving uptime, modernization, and operational excellence across enterprise environments. I specialize in stabilizing mission-critical systems, leading hybrid-cloud and data center programs, and improving service quality across EMEA, APAC, LATAM, and the Americas.I bring deep expertise in Cloud (Azure/AWS), Virtualization (VMware/Hyper-V/Nutanix), Data Center Operations, ITSM/ITIL governance, EUC/Workplace Services, Automation, Cybersecurity, and Program/Project Management (Agile, Lean & Waterfall). My leadership combines technical depth, strong governance, and global stakeholder/vendor management.Core Strengths:• Global Service Delivery & Operations (24/7, SLA/OLA, 99.9% uptime, MIM/Problem/Change)• Cloud, Virtualization & Data Center Leadership (On-Premise, Azure, AWS, VMware, Hyper-V, Nutanix AHV, HA/DR, capacity planning)• Infrastructure Modernization (servers/storage/network, observability, ITAM/HAM with ServiceNow & Flexera)• Automation & AI Ops (PowerShell, ServiceNow ITOM, GenAI for triage and self-service)• EUC & Digital Workplace (Intune, SCCM/MECM, Windows/macOS, security & compliance)• Cybersecurity & Compliance (CrowdStrike, Qualys, MFA/Conditional Access, NIST/ISO/GDPR/HIPAA)• Executive Reporting & Vendor Governance (KPIs, dashboards, budgets, MSP/SOW management)Selected Achievements:• Reduced P1/P2 incidents by 40% through proactive monitoring and ITSM optimization.• Modernized 50–80% of legacy workloads into Azure/AWS and consolidated 3 data centers for improved performance and cost efficiency.• Achieved 99.9% uptime with improved DR/BCP, ASR failover, and SRE-based resilience engineering.• Transformed global EUC & Service Desk using automation, Intune/SCCM, and GenAI—cutting response times and MTTR by up to 40%.• Improved cybersecurity resilience by 40–78% using Qualys/CrowdStrike, MFA/Conditional Access, and advanced encryption initiatives.• Increased ITAM/HAM accuracy by 35% and achieved zero audit non-conformances through ServiceNow + Flexera integration.• Accelerated delivery by 25% via Agile/Waterfall hybrid governance and automation of provisioning/patching pipelines.
Experience
Principal IT Infrastructure Manager
Mar 2025 — Present · Akron, OH, US
Customer: Wolters Kluwer.Domain: Healthcare
Education
Manipal Academy of Higher Education
Bachelor of Technology, Information Technology
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