Sithil Jayasekera
Pursuing Degree in Cybersecurity and Information Assurance @ Western Governors University
- Role
- Service Desk Analyst at ePlus inc.
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Sithil Jayasekera
IT professional with experience supporting enterprise environments through identity and…
Experience
Service Desk Analyst
Sep 2025 — Present · Las Vegas, NV, US
Configured and maintained user accounts: provisioning, password resets, access re-enablement, and license assignments. • Supported secure login environments, VPN connectivity, and remote access systems. • Delivered technical support for software, hardware, printers, and shared drives across multiple departments. • Monitored and resolved service desk tickets, escalating to infrastructure or application teams when necessary. • Managed email and collaboration tools, including shared mailboxes, distribution groups, and permission settings.
Education
Western Governors University
Bachelor's degree, Cybersecurity
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