Sitaram V.

Senior Director, Ai Product Management @Aisera

San Jose, CA, US
EMAILS
s••••••@aisera.com
MOBILE NUMBERS
+14•••••••01

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WORK HISTORY

Sep 2023 — Present

Senior Director, Ai Product Management @Aisera

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US

Aisera, a leader in agentic AI, empowers businesses to deliver transformative work experiences, boost employee productivity and reduce operational costs with its award-winning AI agent platform. Its AI agent platform leverages purpose-built AI agents for IT, HR, Finance, and other domains to serve knowledge, coordinate decision-making, orchestrate processes, and autonomously take actions across business systems and applications, delivering measurable business value.Organizations using Aisera see quantifiable outcomes: up to 63% annual cost savings, 55%+ higher employee productivity, 78% employee satisfaction, and 75% auto-resolution rates across all requests.

EDUCATION

1982 — 1984

National College

High School, Physical Sciences

1978 — 1982

B.P.M. High School

High School

1987 — 1989

Bharathidasan University

MS, Computer Science

1984 — 1987

Bharathidasan University

BS, Computer Science

SKILLS

UnixDistributed SystemsAgile MethodologiesManagementSolarisPerlSecurityEnterprise SoftwareEnterprise ArchitectureLinuxSoftware DevelopmentVirtualizationCloud ComputingStorageSaas

ABOUT SITARAM V.

I am a seasoned global technology customer support executive with demonstrated success building strategic support capabilities in addition to managing customer satisfaction. I am very skilled in building and managing great support teams and improving customer loyalty. Some of my competencies in Customer Support are- Conflict Management - dealing with Customer escalations and contributing to the improvement of the organization NPS - effective and efficient collaboration with Engineering, Product Management, Sales, and PS teams - meeting or exceeding all organizational KPI goals- steadfast focus toward achieving the primary goal of superior and repeated customer satisfactionAdditionally, I am well-versed with the intricacies of managing global Engineering resources and ensuring delivery of quality components while meeting tight deadlines.

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