Sitansu Sekhar Padhee
Regional Service Manager @Powerhf India Pvt Ltd
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WORK HISTORY
Regional Service Manager @Powerhf India Pvt Ltd
Bhubaneswar, IN
Managing regional service operations across multiple service centres• Ensuring SLA adherence, turnaround time, and customer satisfaction targets• Leading technicians, service advisors, and support teams• Driving service quality audits and continuous improvement initiatives• Managing service budgets, warranty claims, and parts inventory• Tracking KPIs such as first-time fix rate, productivity, and customer retention
EDUCATION
Sambalpur University
Master of Business Administration - MBA, Production Management
Utkal University
Bachelor of Engineering - BE, Electrical Engineering
SKILLS
ABOUT SITANSU SEKHAR PADHEE
Service Delivery Management, Service Operations, SLA & TAT Management, First-Time Fix Rate (FTFR), Customer Escalation Resolution, Multi-Site Operations, Service Quality Governance, Quality Audits, Asset Lifecycle Management, KPI Tracking & Reporting, Preventive & Corrective Maintenance, Project Management, Cost Control, Budgeting, Vendor & Contract Management, Inventory Management, Safety & Statutory Compliance, Business Development, Energy Management, Utility Maintenance, OFC Maintenance, Solar PV Installation, Large Facility Management, SAP MM, SAP SD, MS Office
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