Sita Ripley
Customer Service Manager @Emi Health
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WORK HISTORY
Customer Service Manager @Emi Health
Manage Customer Service Team across 3 call centers and 2 BPO partners (4 teams)- hybrid and remoteRecruit, Interview, and Hire all levels of positions that fall under my team of ~110+ EmployeesCoach and Develop Customer Service Leaders - Supervisors, leads, Workforce Analyst, trainer, Quality analyst, Escalations expertPolicy and content updatesManage BPO partnersManage customer experience communications and policyService Design contact reduction and efficiency through contact channel management
EDUCATION
Dixie State University
Generals
University of Utah
Bachelor of Arts (B.A.), English Language and Literature, General
SKILLS
ABOUT SITA RIPLEY
I love resolving complex problems by working together with my team and cross functioning teams. I love developing people as well as growing in my own career.
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