Sirsha Majumder
ITIL V4 Certified ITSM Profesional | Specializing in Major Incident & Knowledge Management | Cross-Functional Delivery (Problem & Change)
- Role
- Senior Executive at STL Digital
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sirsha Majumder
An ITIL v4 Certified ITSM professional with 4.5+ years of experience, specializing in Major Incident Management and Knowledge Management, while working cross-functionally across Problem and Change Management as well.Day to day activities mainly focus on leading high priority incidents end-to-end, acting as the central point of command - driving bridge calls, managing escalations, coordinating cross-functional technical teams, and ensuring clear stakeholder communication and SLA-driven service restoration.Key strength : I bring transformation of incidents and RCAs into actionable knowledge bases. By leveraging Symphony Summit in my current organization, I strengthen knowledge frameworks, reduce repetitive incidents, improve MTTR, and enhance overall service resilience.Known for calm leadership under pressure, structured communication, and ITIL-aligned execution, I focus on building stable, scalable IT operations that deliver measurable business impact.
Experience
Senior Executive
Jun 2025 — Present · Kolkata, IN
Education
Narula Institute Of Technology
Bachelor of Computer Applications - BCA, Computer Applications
Guru Nanak Institute of Technology , Kolkata
Master of Computer Applications - MCA, Computer Applications
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