Sirk Kisch
Head of Order Processing & Sales Support @Zimmer Group
Signup · Get unlimited contacts
WORK HISTORY
Head of Order Processing & Sales Support @Zimmer Group
Hickory, NC, US
Lead commercial operations and sales support functions across North America, ensuring scalable execution, system alignment, and cross-regional coordination including Mexico and HQ:• Own end-to-end order processing and sales support operations across U.S. & Canada• Lead and develop customer service and sales support teams (currently team of 4) to drive operational excellence and responsiveness• Design and implement KPI frameworks and regional reporting structures to enable executive decision-making and performance transparency• Act as one of our organization\'s global key users for ERP and CRM systems; drive adoption, localization, and process optimization initiatives• Lead cross-functional initiatives across sales, finance, IT, logistics, and HQ to streamline workflows and improve operational efficiency• Oversee warehouse operations, inventory management, and U.S./Canada logistics including import/export compliance• Negotiate domestic and international freight agreements to optimize cost structures• Serve as strategic liaison between North American branches, Mexican subsidiary, and German headquarters
EDUCATION
Dr. Buhmann Schule gGmbH
State-Certified Business Assistant, Foreign Languages and Correspondence
Dr. Buhmann Schule gGmbH
State-Certified Business Economist (HED), Sports Management
PFH Private Hochschule Göttingen
Bachelor's degree, Business Administration and Management, General
Lenoir-Rhyne University
Master's degree, Business Administration and Management, Leadership Development concentration
ABOUT SIRK KISCH
Commercial operations leader with a strong focus on process optimization, systems enablement, and data-driven decision-making. Currently heading Order Processing & Sales Support, with responsibility for ERP/CRM ownership, KPI reporting, and cross-functional operational improvement.Experienced in working at the intersection of sales, customer service, logistics, and HQ functions in an international industrial environment. Passionate about building scalable processes, improving execution, and translating strategy into operational results.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.