Sirish Birru
Sr. Systems Engineer @ Verizon | AWS Cloud Architect | IVR | Call Center Technologies
- Role
- Sr Systems Engineer at Verizon
- Location
- Edison, NJ, US
- LinkedIn followers
- 500 followers
About Sirish Birru
With over a decade of experience, I Sr. System Engineer at Verizon with core competencies…
Experience
Sr Systems Engineer
Apr 2012 — Present
From 2016, worked on AWS Cloud to bring all Non Production applications to AWS cloud, and then eventually all eligible Production Servers.SRE responsibility for CTI /Work Hub-UI (Business Critical Application) in AWS and also on Premise Infrastructure.Involved and responsible for Production infrastructure planning, High availability designs for Redis, RMQ clusters. Developed a detailed Call Center CRM transformation for all Call Centers, involved in Cisco- Call Variables integration to support Screen pop and also for downstream systems.Ticket triaging and ticket resolution to improve the same-day resolution rate. CTI / WorkHub / SurveyHub (CRM, application ): I was responsible for system maintenance, Incident management, Automation (CatchPoint), and Chaos Engineering. Worked with the Load testing team to develop scripts for 40 K reps load, Spike tests.Worked with Network teams, to balance the load across multiple Datacenters (Casino) & Citrix teams.Designed and implemented the IVR/ CTI Events integrations with Call Recording software (Verint), Block recording (Hybrid CSRs Voice Vs. Chat) Involved Enterprise level DR planning and its implementation of multi regional deployments.Responsible for remediate the Production Security Vulnerabilities (BlackDuck Scans, Fortify, Tenable).
Education
Strayer University
Master of Business Administration - MBA, Marketing
2016 — 2019
Bangalore University
Bachelor of Engineering, Computer science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.